The Smartest Questions to Ask Customers on Camera—So Your Video Reviews Actually Sell

Posted on September 2, 2025 by stlouiscameracrew

Customer video reviews work because real people carry more weight than brand claims. But strong testimonials don’t happen by accident—they’re the result of precise, open-ended questions, disciplined on-set coaching, and a plan to repurpose the footage across channels. Use this guide to design interviews that capture credible, on-brand stories you can cut into 6-, 15-, 30-, and 60-second assets for web, social, paid, and sales enablement.

How to use this guide

Pick 6–10 questions from 4–6 sections below. Keep each answer to 20–30 seconds. Record one concise summary line after every response.

1) Warm-up (build comfort, get natural delivery)

What’s your name, title, and company—how do you describe what you do to a new hire?
Where do you serve customers, and what makes your workday unique?
What brought you to us initially—one sentence.

2) Context & fit (qualify the use case)

What problem were you trying to solve when you found us?
Who was involved in the decision, and what did they care about most?
What alternatives did you consider?
What made our approach feel like the right fit for your environment/team/timeline?

3) The pain, stakes, and “before” picture

Before working with us, what wasn’t working—and what did that cost you (time, errors, risk, dollars)?
Can you share a moment when the old way clearly failed?
What was at risk if you didn’t change?

4) Why you chose us (the decisive moment)

Which factors tipped the decision: expertise, speed, compliance, price, support, or something else?
What did you notice in our first meeting, proposal, or demo that competitors didn’t provide?
If you had one sentence to explain why you chose us, what is it?

5) Implementation & experience (credibility + process)

How smooth was onboarding or project setup? Where did we exceed expectations?
What did our team do that built trust quickly (communication, checklists, prototypes, contingency planning)?
Did we adapt to constraints—locations, facilities, regulations, stakeholders?

6) Outcomes & ROI (make results measurable)

What results can you quantify (throughput, conversion, time saved, error reduction, revenue impact)?
What leading indicators moved first (inquiries, meeting acceptance, internal adoption)?
What surprised you about the impact on your team or customers?
If you had to justify the expense to finance, what would you show them?

7) Objections handled (overcome buyer friction)

What hesitation did you or your team have—and how did we address it?
What do you wish you had known sooner that would have sped up your decision?
If a peer has the same concern today, what would you tell them?

8) Differentiators in action (prove the claims)

Which features or services mattered most in real use (turnaround time, crew quality, AI cleanup, file delivery)?
Tell a short story where a specific capability saved the day.
What about our safety/compliance process made operations comfortable?

9) Relationship & support (post-sale trust)

After delivery, what did support look like (revisions, formats, training, re-cuts)?
How does the relationship feel today—transactional or strategic? Why?

10) Advice to peers (snackable sound bites)

For someone in your role considering us, what one piece of advice would you give?
Complete this sentence: “If you need ______, choose this team because ______.”
In five words or less, describe the outcome.

11) Closing line (CTA without sounding scripted)

Would you work with us again? Why?
How should someone evaluate vendors for this kind of project?

Optional industry-specific add-ons

Manufacturing/Industrial

What safety or access constraints did we navigate on the plant floor?
How did we capture processes without disrupting throughput?

Healthcare

How did we protect patient privacy and comply with facility policies?
What approvals or trainings were required before cameras rolled?

Software/SaaS

What metrics moved post-launch (demo requests, win rate, time to value)?
How did customer success or sales use the finished assets?

Professional Services

Which parts of your engagement became easier to explain with the video?
What client objections does the video now preempt?

On-camera coaching tips for non-actors

Speak to one person, not “the audience.” Imagine a colleague across the table.
Use first-person, concrete nouns, and short sentences. Avoid jargon.
Answer, then land a crisp summary line. We’ll capture it as a stand-alone sound bite.
Pause before and after you speak—clean in, clean out helps the edit.
Look at the interviewer (not the lens) unless we cue you otherwise.

Run-of-show template (30–45 minutes per interview)

Mic, frame, and warm-up (5 min): casual questions to normalize voice and cadence.
Core questions (15–20 min): sections 2–7 above.
Sound bites (5–10 min): crisp one-liners and objection handlers.
Cutaway prompts (5–10 min): capture nods, smiles, natural gestures for edit glue.
Room tone & plates (2 min): clean audio and empty frames for transitions.

B-roll shotlist to elevate testimonials

The customer in their real environment: entrances, signage, working shots, team interactions.
Process specifics: hands, tools, screens, product in use, whiteboards.
Relationship moments: our crew collaborating, reviewing takes, setting lights.
Dynamic establishing shots: smooth gimbal passes; where appropriate, indoor drone reveals for spatial context (with safety pilot, spotter, and facility approval).
Cutaways for edits: over-the-shoulders, detail inserts, reaction shots.

Compliance, releases, and claims discipline

Secure appearance/location releases and facility approvals ahead of time.
Keep outcomes truthful and reproducible; avoid absolute claims unless substantiated.
Confirm any confidentiality boundaries (no screens with sensitive data, badge blurring, PHI redaction where applicable).
Log titles and spellings for lower-thirds accuracy.

Editing & repurposing plan (turn one interview into many assets)

Master cut (60–120 seconds): the full story arc.
Paid/social cutdowns: 6s hook, 15s benefits, 30s “problem → outcome.”
Sales enablement: 45–60s objection-buster, feature demo + quote overlays.
Formats: 16:9, 1:1, 9:16 with open captions and burned-in branding.
AI-accelerated post: precise masking/cleanup, noise reduction, background extensions, colorways, and smart reframes to multiply outputs while preserving skin tones and materials.

Quality checklist for decision makers

Goals, audience, and primary CTA are documented.
Interviewee prepped with 6–10 custom questions and a one-line summary prompt.
Location scouted for sound, power, access, and brand fit; backup plan set.
Lighting plan approved (studio look vs. environmental).
Deliverables list locked (durations, ratios, captions, thumbnails, file specs).
Legal and brand approvals mapped with deadlines.

Example interview packs (copy/paste)

Starter 8-pack (general B2B)

What problem were you trying to solve?
What made us the right fit?
How smooth was the rollout?
One result you can quantify.
One result your team felt.
What hesitation did you have—and how was it resolved?
What would you tell a peer considering us?
Would you work with us again—why?

30-second cut template

Hook (the pain): “We were losing X because…”
Decision (the why): “We chose ____ for…”
Outcome (the proof): “In 60 days we saw…”
CTA-ish close: “If you need ____, talk to ____.”

Why this works

These questions map to how buyers make decisions: pain → fit → proof → risk removal → next step. You’ll capture authentic language, quantify outcomes, and arm marketing and sales with modular content that stays credible across channels.

About St Louis Camera Crew

St Louis Camera Crew is a full-service professional commercial photography and video production company with the right equipment and creative crew experience for successful image acquisition. We offer full-service studio and location video and photography, as well as editing, post-production, and licensed drone pilots. St Louis Camera Crew can customize your productions for diverse types of media requirements. Repurposing your photography and video branding to gain more traction is another specialty. We are well-versed in all file types, media styles, and accompanying software, and we use the latest in Artificial Intelligence across our media services. Our private studio lighting and visual setup is perfect for small productions and interview scenes, and our studio is large enough to incorporate props to round out your set. We support every aspect of your production—from setting up a private, custom interview studio to supplying professional sound and camera operators, as well as providing the right equipment—ensuring your next video production is seamless and successful. We can fly our specialized drones indoors. As a full-service video and photography production corporation since 1982, St Louis Camera Crew has worked with many businesses, marketing firms, and creative agencies in the St. Louis area for their marketing photography and video.

314-913-5626

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The Best Types of B-Roll for Different Interview Styles: A Comprehensive Guide for Successful Corporate Video Production

Posted on November 22, 2024 by stlouiscameracrew

In the world of corporate video production, interviews are often the backbone of storytelling. Whether you’re creating a promotional video, a customer testimonial, or an internal company documentary, the power of a well-executed interview cannot be overstated. However, to ensure that your video engages your audience and looks professional, it’s essential to pair these interviews with high-quality B-roll footage. B-roll enhances your story, keeps the audience visually engaged, and provides context to the words being spoken. But with so many types of B-roll to choose from, how do you know which one best suits your interview style?

If the subject is discussing a significant event or moment in their life, B-roll can provide additional context—such as showing where an event took place, interviews with other people involved, or related locations.

In this blog post, we will explore the best types of B-roll for various interview styles, along with some tips for maximizing the effectiveness of this essential footage.

1. The Traditional One-on-One Interview

For a straightforward one-on-one interview, where the interviewee speaks directly to the camera or to an interviewer just off-camera, the key to effective B-roll is to capture the context of what is being discussed. This allows your audience to connect the visual elements with the narrative, making the message more relatable.

Best Types of B-Roll:

Cutaway shots of the environment: Show the setting or location where the interview is happening. If the interview is taking place in an office, capture shots of people working, papers on desks, or close-ups of important documents.
Action shots: If the interviewee is discussing a specific product or service, shoot B-roll of the product in use or in action. This reinforces the spoken message visually.
Over-the-shoulder shots: Capture the perspective of the interviewer or the subject’s reaction to the conversation. This adds depth and perspective to the interview, offering a different viewpoint.

2. Customer Testimonials

Customer testimonials provide powerful insights into the impact of your products or services. In these interviews, the customer speaks from their own experience, which is relatable for potential buyers.

Best Types of B-Roll:

Lifestyle shots: Show the customer using your product or service in a natural, real-world environment. This helps build authenticity and trust with the audience.
Before-and-after comparisons: If your product or service brings about a change, whether tangible or intangible, show the difference it made. This could be as simple as a customer using the product before and after.
Product-focused B-roll: Capture close-up shots of the product in use, focusing on its features and benefits as the customer describes their experience.

3. Corporate Culture and Employee Interviews

When producing a video that showcases your company’s culture or features employee interviews, it’s important to convey the energy, environment, and values of your organization.

Best Types of B-Roll:

Office/Workspace B-roll: Show your team in action—whether they’re collaborating in meetings, brainstorming ideas, or using equipment and technology. These shots help portray your company’s dynamic work culture.
Employee interactions: Show employees interacting with each other or engaging in meaningful work. Capturing candid moments helps humanize the company and provides a window into its culture.
Branding shots: If the employee is talking about company values, show B-roll that reinforces the company’s mission and visual branding, such as logo shots, company slogans, or even branded merchandise.

4. Documentary-Style Interviews

Documentary-style interviews often dive deep into personal stories, significant events, or complex ideas. These interviews benefit from B-roll that tells a visual story that complements the subject’s words.

Best Types of B-Roll:

Archival or historical footage: If discussing a past event or important milestone, historical photos or video clips can help illustrate the story.
Emotional and intimate shots: For personal or emotional interviews, capture B-roll that reflects the feelings expressed in the interview. This might include thoughtful close-ups, candid moments, or even environmental shots that evoke a particular mood.
Situational B-roll: If the subject is discussing a significant event or moment in their life, B-roll can provide additional context—such as showing where an event took place, interviews with other people involved, or related locations.

5. Panel or Roundtable Discussions

In panel-style interviews, where multiple people discuss a topic, the B-roll needs to capture the diverse range of voices and ideas being shared. It also helps to highlight moments of connection between the speakers or audience reactions.

Best Types of B-Roll:

Reaction shots: Capture the reactions of the audience, whether they’re nodding, taking notes, or engaged in the discussion. This gives a sense of the audience’s connection to the conversation.
Wide shots of the panel: Capture the entire panel in action. This will set the scene and show the dynamics between the panelists.
Close-ups of individual speakers: Get intimate close-ups of the panelists while they speak to emphasize their role in the conversation.

6. Product Demonstrations

When showcasing a product, the primary goal of the B-roll is to highlight its functionality and benefits. Product demos require clean and clear footage that complements the explanation given in the interview.

Best Types of B-Roll:

Close-ups of the product in use: Whether it’s a new technology or a physical product, detailed shots of the product in action help provide clarity and focus.
Step-by-step demonstrations: If the product requires a sequence of actions to use, show these steps clearly in your B-roll footage.
Creative product shots: Show the product from different angles or with special lighting to highlight its design and features.

How St. Louis Camera Crew Can Help You Get the Perfect B-Roll

At St. Louis Camera Crew, we understand the importance of B-roll in enhancing your video production. As a full-service professional commercial photography and video production company, we offer the right equipment and creative expertise to capture the ideal B-roll that complements your interviews and corporate messaging. Whether you need studio or location video and photography, editing, post-production, or licensed drone pilots, our team has the experience to execute your vision.

With our private studio lighting and visual setups, we can customize the perfect environment for small productions and interview scenes. Our studio space is also large enough to incorporate props to round out your set, adding an extra layer of creativity to your shoot. From custom interview studio setups to providing sound and camera operators, we ensure every part of your production is executed flawlessly.

We are well-versed in all types of media files, styles, and accompanying software, and we specialize in repurposing your video and photo content to gain more traction across multiple platforms. Our expertise in flying specialized drones indoors allows us to capture unique aerial shots that add depth and interest to your B-roll.

Since 1982, St. Louis Camera Crew has been serving businesses, marketing firms, and agencies across the St. Louis area. Let us help you take your video production to the next level with professional B-roll that brings your interview to life. Contact us today to discuss your upcoming project.